Effective Date: 22-Mar-2025
At paramsundari.in, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process. Please read our policy below to understand how returns and refunds work.
1. Eligibility for Returns
You may request a return if:
✔ The item is defective, damaged, or incorrect.
✔ The item is unused, unworn, and in its original condition with all tags and packaging intact.
✔ The return request is made within 10 days from the delivery date.
Non-Returnable Items:
❌ Items marked as “Final Sale” or “Non-Returnable.”
❌ Personal care items, intimate wear, or hygiene products (e.g., cosmetics, underwear, earrings).
❌ Digital products or gift cards.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email us at support@paramsundari.in or call +91 9012121212 with your order number and reason for the return.
- Receive Return Instructions: We will provide the return shipping address and any additional instructions.
- Ship the Item: Pack the item securely and return it via a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Inspection & Approval: Once we receive and inspect the item, we will process your refund or exchange.
3. Refund Policy
- Approved refunds will be issued to the original payment method within 7-14 business days after processing.
- Shipping fees are non-refundable unless the return is due to an error on our part.
- If you receive a damaged or defective item, we will provide a full refund or send a replacement at no extra cost.
4. Exchange Policy
If you need to exchange an item, please follow the return process and mention that you want an exchange. We will ship the replacement after receiving the returned item.
5. Cancellations
- Orders can be canceled within 12 hours of purchase. Once shipped, cancellations are not possible.
- If your order is canceled, the refund will be processed immediately.
6. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or payment provider.
- Contact your bank, as processing times may vary.
- If you still have concerns, reach out to us at support@paramsundari.in
7. Contact Us
For any questions or concerns about returns and refunds, feel free to contact us:
📧 Email: support@paramsundari.in
📞 Phone: +91 9012121212
📍 Address: Panchmukhi Chowk, Mahua Mukundpur, Vaishali, Bihar – 844122
We appreciate your trust in paramsundari.in and strive to provide the best shopping experience!